appliance clinic

Q&A's

Appliance Clinic has partnered with manufacturers to answer some of the common questions that get asked and provide possible solutions to try before requesting service. If you are still experiencing problems, contact our Service Department at (360) 574-2121.

DRYER

Drying is too slow

It normally takes about 45 minutes for a dryer to dry a full load. If your dryer is taking more than an hour, check these. Frequently there's an obstruction in the vent duct from the dryer to the outside of the house. For the dryer to heat properly, the duct must be clean and clear of lint or any other substance.

WASHER

My front load washer is not draining or spinning out loads. My loads are very wet.

Is the Delicate or Hand Washables cycle selected?

  • Your washer is designed so that in certain cycles, such as Delicate or Hand Washables cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to keep delicate fabrics from shrinking and wrinkling. Select the appropriate cycle based on the fabric being washed.

Was an extra low, low or no spin option selected?

  • Select the highest spin speed for the fabric being washed. If extra low spin or no spin was selected, the washer may not remove enough water from the load.

Were you washing one bulky item, such as a rug or large blanket?

  • Consider adding more items to help balance the load during spin. Your washer is designed to detect an unbalanced load and automatically lower the spin speed. Unbalanced conditions are more likely to occur with a single, bulky item.

Are excessive suds present?

  • Use only HE High Efficiency detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, which will result in very wet loads.

Is the drain hose kinked or is the drain clogged?

  • Make sure the drain hose is not kinked. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose.

Is the end of the drain hose more than 96" (244 cm) above the floor?

  • The drainpipe (standpipe) height requirements are: 96" (244 cm) maximum and 30" (76.2 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer.

Is your outlet voltage low?

  • Check electrical source or call an electrician.

REFRIGERATOR

Poor cooling

Self-defrosting refrigerators all have a set of coils and a cooling fan, usually under the refrigerator, that need to be cleaned regularly. If these coils get coated with dust, dirt or lint, the refrigerator may not cool properly. The coils may appear to be a thin, black, wide radiator-like device behind the lower kick-panel. To clean them, disconnect the refrigerator from the power source, use a refrigerator condenser brush and your vacuum cleaner to clean the coils of any lint, pet hair, etc. You may not be able to get to all of the condenser from the front, it may be necessary to clean the remainder of the condenser from the rear of the refrigerator.

DISHWASHER

It cleans poorly.

To get the best cleaning results, the water entering your dishwasher needs to be hot enough. Try running the hot water in your kitchen sink for about 30 seconds before starting the dishwasher, to pre-heat it. Also, if your dishwasher lets you select a higher wash or rinse temperature, try that to see if it helps.

To check the temperature of the hot water that comes from your kitchen faucet use a waterproof thermometer. If the water isn't 120 degrees Fahrenheit, your dishwasher may have trouble getting your dishes clean. You could increase the temperature of the hot water to the whole house–and therefore the dishwasher–by adjusting the hot water heater thermostat.

Warning: To lessen the risk of scalding, don't set the hot water heater temperature higher than 120 degrees Fahrenheit.

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There's no water entering the machine.

The float switch is a small electrical switch that's located right below the dishwasher "floor". Above the switch, on the inside of the dishwasher, is a plastic cylinder that floats up as water fills the dishwasher. If this switch is defective, or if the plastic float gets caught or trapped in the raised position, the water can't enter the dishwasher. If the float switch is defective, you need to replace it.

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The water doesn't drain from the machine.

A clog in the drain line or air gap (if there is one) is the usual reason that a dishwasher won't drain. Often the problem is at the point where the drain line attaches to the garbage disposer or household drain line. If you remove this line, you can clear any debris from the hose or hose connection. Be sure to reattach the hose before starting the dishwasher again.

Address

3315 NE 78th St. Vancouver, WA 98665

(360) 574-2121

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Hours Of Operation

Monday-Friday: 8:00 - 6:00
Saturday: 9:00 - 5:00

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